Effective Date: June 16, 2026
These Terms and Conditions (hereinafter referred to as “Terms”) govern your access to and use of the website www.labglovebox.com (hereinafter referred to as the “Website”), as well as all product inquiries, orders, purchases, deliveries, after-sales services and other transactions conducted through this Website. By browsing the Website, placing orders, completing payments or using any services provided on the Website, you (hereinafter referred to as “Customer”, “you” or “your”) confirm that you have fully read, understood and unconditionally accepted all clauses of these Terms. If you do not agree to any part of these Terms, please stop using this Website and related services immediately.
1. Company & Contact Information
1.1 This Website is operated by the professional manufacturer and supplier of glove box systems (hereinafter referred to as “we”, “us” or “our”), focusing on the R&D, production and global sales of Etelux series glove boxes.
1.2 Official contact email: [email protected]. You may contact us for product consultation, order issues, after-sales support and other matters via this email.
1.3 We hold ISO 9001, ISO 14001, OHSAS 18001, CE, UL, China Environmental Labeling Product Certification (Ten Rings) and other domestic and international certifications, and own 39 domestic and international patents for inert gas industry core technologies. Our products comply with relevant international quality, environmental and safety standards.
2. Product Introduction & Intellectual Property Rights
2.1 The main products displayed on the Website include Etelux Lab2000 series standard glove boxes, covering multiple specifications such as 1200, 1500, 1800, 2400 models, as well as integrated single-sided, split single-sided, split double-sided and other structural types. These products are widely used in physical and chemical research, lithium-ion battery production, semiconductor industry, medical bioengineering, pharmaceutical manufacturing, metal powder research and other fields.
2.2 All text, pictures, logos, product parameters, technical descriptions, patent contents and design drawings on the Website are protected by intellectual property laws including copyright, trademark law and patent law.
2.3 Without our prior written consent, no user or third party shall copy, reproduce, distribute, modify, use for commercial purposes or disseminate the above contents in any form. We reserve the right to pursue legal liabilities for any act of intellectual property infringement.
3. Order & Transaction Rules
3.1 Order Confirmation
When you select products and submit an order on the Website, it means you formally initiate a purchase application. We will verify the order information, product availability and relevant details within a reasonable time. The official sales contract is deemed established only after we send a formal order confirmation notice to you via email. We reserve the right to reject or cancel orders in the following situations: incorrect product pricing on the page, product out of stock, abnormal order information, suspected fraudulent transactions, or your violation of these Terms.
3.2 Price & Tax
All product prices displayed on the Website are subject to change without prior notice due to raw material costs, market adjustments and other factors. The final transaction price shall be subject to the price confirmed in the formal order. Unless otherwise specified, the product price does not include import duties, customs clearance fees, local taxes and other additional fees incurred in cross-border transactions, which shall be borne by the Customer.
3.3 Payment Methods & Security
We support mainstream payment methods including PayPal, MasterCard and Visa. All checkout pages adopt 128-bit SSL advanced encryption technology to ensure the security of your payment information and transaction data. You promise that all payment accounts and information used for transactions are legal and valid. We are not responsible for fund losses caused by your improper operation, account leakage or third-party fraud.
4. Shipping & Delivery
4.1 Delivery Arrangement
After the order is confirmed and the payment is successfully received, we will arrange shipment as soon as possible. The specific delivery time depends on the product model, destination country/region and international logistics conditions. We will send the logistics tracking number to you via email after shipment for your inquiry.
4.2 Risk Transfer
Once the goods are delivered to the international logistics carrier, the risk of loss, damage or loss of the goods during transportation shall be transferred to you. If the goods are damaged or lost during transportation, you shall file a claim with the logistics carrier in a timely manner; we will provide necessary documents and assistance within the scope of our capabilities.
5. Return & Refund Policy
5.1 We provide a 30-day easy return service and 30-day money-back guarantee (calculated from the date you receive the goods). If the product has quality problems, does not match the order description or cannot be used normally under non-human damage within 30 days after receipt, you can apply for return and refund.
5.2 Return Procedures
You need to submit a return application to our official email ([email protected]), attach photos, videos and other evidence of product problems, and describe the reason for return in detail. We will review your application within 3 working days and reply with return instructions. You shall return the goods in accordance with our requirements, and ensure that the returned products, original packaging, accessories and documents are intact.
5.3 Non-Refundable & Non-Returnable Situations
We have the right to reject return and refund applications in the following cases: damage caused by man-made destruction, improper use, unauthorized disassembly or modification of the product; normal wear and tear during use; goods exceeding the 30-day return period; incomplete returned goods or damaged original packaging; returns due to personal subjective preferences.
6. Warranty & After-Sales Service
6.1 We provide international warranty service for all products. The warranty service shall be implemented in accordance with the local warranty standards of the country/region where you use the product. During the warranty period, we provide free maintenance or replacement of parts for product failures caused by non-human quality problems.
6.2 The warranty does not cover failures and damages caused by improper installation, non-compliance with operating specifications, external impact, natural disasters, unauthorized maintenance and modification. After the warranty period expires, we can provide paid maintenance and technical support services.
6.3 Our customer support team will respond to your after-sales consultations and problem feedback as soon as possible, and strive to solve all your product and service problems to your satisfaction.
7. User Obligations & Code of Conduct
7.1 You promise that when using this Website and our products, you will abide by the laws, regulations and relevant trade policies of your country/region, as well as international trade conventions. You shall not use our products for illegal, dangerous or unauthorized production and research activities.
7.2 You shall keep your order information, payment information and personal information properly, and shall not lend, transfer or disclose relevant account information to third parties. You shall be fully responsible for all behaviors conducted under your order information.
7.3 You shall not use the Website to publish illegal, insulting, defamatory, obscene and other bad information, nor carry out network attacks, spam sending, malicious orders and other behaviors that interfere with the normal operation of the Website. We have the right to restrict or terminate your service and reserve the right to pursue legal liabilities for violations.
8. Website Use & Disclaimer
8.1 We will try our best to maintain the normal operation of the Website, but we do not guarantee that the Website will be free of interruption, failure, error or network delay caused by network faults, system maintenance, third-party technical failures and other objective factors. We will try to notify users in advance of regular system maintenance.
8.2 The product parameters, pictures and descriptions on the Website are for reference only. We strive to ensure the accuracy of the information, but do not rule out individual minor deviations caused by shooting angles, display differences or product minor upgrades. The actual product shall prevail.
8.3 To the fullest extent permitted by applicable law, we shall not be liable for any indirect loss, incidental loss, consequential loss (including loss of profits, loss of data, business interruption loss, etc.) arising from your use of the Website or products. Our total liability for all disputes arising from a single transaction shall not exceed the total amount you actually paid for the corresponding order.
9. Modification of Terms
We have the right to update and modify these Terms according to business adjustments, policy changes and legal requirements. The revised Terms will be published on the Website and take effect immediately after publication. Your continued use of the Website and services after the update is deemed as your acceptance of the revised Terms. It is your obligation to check these Terms regularly for updates.
10. Force Majeure
We shall not be liable for any failure to perform or delay in performing our obligations under these Terms due to force majeure events, including but not limited to natural disasters, wars, riots, government policy adjustments, international logistics paralysis, epidemic impacts and other uncontrollable factors. The party affected by force majeure shall notify the other party of the event in a timely manner and provide relevant proof, and both parties shall negotiate to adjust the order delivery, performance cycle and other matters.
11. Governing Law & Dispute Resolution
11.1 These Terms and all transactions between the two parties shall be governed by the laws of the People’s Republic of China, excluding its conflict of law rules.
11.2 In case of any dispute arising from the interpretation or performance of these Terms, both parties shall first resolve it through friendly negotiation. If the negotiation fails, either party may file a lawsuit with the people’s court where our company is located.
If you have any questions about these Terms, please contact us via [email protected].