1. What main products do you sell on this website?
We mainly provide Etelux Lab2000 series standard glove boxes. The complete specifications include 1200, 1500, 1800 and 2400 models. There are multiple structural types: integrated single-sided, split single-sided and split double-sided glove boxes. All products adopt closed-loop circulating purification system to automatically remove water and oxygen inside the box.
2. What are the application scenarios of your glove boxes?
Our glove boxes are widely used in multiple fields: physical and chemical research, lithium-ion battery R&D and production, alkali metal and catalyst research, laser & plasma welding, medical bioengineering, pharmaceutical production and packaging, semiconductor industry, chelate chemistry, ceramic/metal powder research, and industrial high-temperature vacuum processing.
3. Do you provide free worldwide shipping?
Yes. We offer free worldwide shipping for all glove box products. Orders with a total amount over $50 can automatically enjoy this free shipping service.
4. What payment methods are supported on the website?
We support mainstream global payment methods: PayPal, MasterCard and Visa. All checkout pages adopt 128-bit SSL advanced encryption technology to fully protect your payment information and transaction security.
5. What certifications and patents do your products have?
Our company has obtained multiple authoritative certifications: ISO 9001, ISO 14001, OHSAS 18001, China Ten Rings Environmental Labeling Certification, US UL Certification and EU CE Certification. We also hold 39 domestic and international core patents in the inert gas industry, and are designated suppliers for government green procurement.
6. What is your return and refund policy?
We support 30-day easy return and 30-day money-back guarantee, which is calculated from the date you receive the goods. If the product has non-artificial quality problems or does not conform to the order description within 30 days, you can apply for return and refund. Products damaged by human factors, worn normally or with incomplete accessories are not supported for return.
7. How to apply for return or after-sales service?
Please send your application, detailed problem description and relevant photos/videos to our official email: [email protected]. Our customer service team will review and reply to you within 3 working days, and guide you to complete follow-up operations.
8. Do you provide international warranty service?
Yes. All our glove boxes are equipped with international warranty service, and the warranty standards are implemented in accordance with the local regulations of the country/region where the product is used. During the warranty period, we provide free maintenance and replacement of parts for non-artificial quality failures.
9. Will the product price on the website be adjusted?
The displayed prices may be adjusted due to changes in raw material costs and market conditions without prior notice. The final transaction price shall be subject to the price confirmed in the official order confirmation document issued by us.
10. Are import duties and customs fees included in the product price?
Generally not included. The product price does not cover import duties, customs clearance fees, local taxes and other additional expenses incurred in cross-border transactions. All such fees shall be borne by the buyer.
11. How long will it take to deliver the goods after placing an order?
After we confirm the order and receive the full payment, we will arrange the shipment as soon as possible. The specific delivery cycle depends on the product model, destination country/region and international logistics status. We will send the logistics tracking number to your email after shipment for inquiry.
12. What should I do if the goods are damaged or lost during transportation?
Once the goods are handed over to the international logistics carrier, the transportation risk will be transferred to the buyer. If the goods are damaged or lost during transportation, you can file a claim with the logistics carrier. We will provide all necessary documents and assistance within our capacity.
13. What are the advantages of the Lab2000 series glove boxes?
Lab2000 series is a high-performance circulating purification glove box, featuring simple operation, safety, high efficiency and energy saving. It can stably absorb water and oxygen molecules in a closed loop, create a stable inert working environment, and multiple sizes and structures can meet the differentiated needs of scientific research and production.
14. Can I use the pictures and product data on the website for commercial purposes?
No. All texts, pictures, logos, parameters, patent materials and drawings on the website are protected by intellectual property rights. Without our prior written consent, any copying, reproduction or commercial use is prohibited. We will pursue legal liabilities for infringement acts.
15. What if I have abnormal problems during the use of the glove box?
First stop using the equipment and check for obvious abnormalities such as glove damage and poor sealing. Then contact our after-sales team via [email protected], describe the fault phenomenon in detail. Our professional technical team will provide targeted troubleshooting guidance and technical support.