Refund and Returns Policy

Website: https://www.labglovebox.com

Effective Date: July 15, 2026

1. Overview & Core Promise

LabGlovebox (Etelux Lab2000 Series Glove Box Supplier) offers an easy 30-day returns policy and 30-day money-back guarantee for all glove box equipment, spare parts and accessories purchased directly via our official website. We stand firmly behind our ISO 9001 certified inert gas glove box products, and our priority is full customer satisfaction. This policy covers all retail and lab institutional orders, alongside our separate international warranty terms.

2. 30-Day Return Eligibility Window

You have 30 calendar days from the delivery date of your order to submit a return request for a full refund. Any return request submitted after the 30-day window will not be accepted under our money-back guarantee and may only be reviewed for warranty service.

To qualify for return & full refund, all returned glove box units and components must meet these conditions:

1. The equipment is unused, unmodified, and free of operational wear, scratches, or damage caused by improper installation, operation, or storage.
2. All original factory packaging, protective foam, manuals, touch screen controllers, glove ports, vacuum pumps, purifier modules (GP20 series), rubber glove sleeves, pressure gauges, and full accessory kits are returned intact.
3. The unit’s factory certification labels, warning stickers, and serial number plates remain unremoved.
4. A valid order number, delivery receipt, or payment confirmation is provided as proof of purchase.
5. No custom engineering modifications, on-site assembly, or chemical testing has been performed on the glove box.

Non-Returnable Items

The following products are excluded from our 30-day return policy and cannot be refunded:

• Fully customized glove boxes tailored to unique lab specifications (custom size, integrated test stations, special anti-corrosion treatment)
• Consumables already opened/used: single-use glove sleeves, molecular sieve filters, catalyst media, sealing gaskets
• Clearance, discounted bulk project orders marked “Final Sale” at checkout
• Products damaged post-delivery by customer mishandling, improper gas supply, or unauthorized disassembly

3. Return Submission Process

1. Contact Support for RMA Authorization Before shipping any item back, submit a return request via our official support email with your order number, delivery date, return reason, and clear photos/videos of the glove box condition. We will issue a unique Return Merchandise Authorization (RMA) number within 2 business days. Packages sent without an RMA number will be refused upon warehouse receipt.
2. Secure Repackaging Repack the glove box in its original industrial shipping crate. For large Lab2000 split/double-sided glove box models, retain all wooden framing and protective steel covers to avoid transit damage. Mark the assigned RMA number clearly on the exterior of the shipping container.
3. Ship Back Within 7 Days of RMA Approval Once you receive return shipping instructions, dispatch the item to our designated warehouse address within 7 calendar days. We strongly recommend tracked, insured freight for all large glove box equipment to cover loss or damage during transit.

4. Shipping Cost Allocation for Returns

• Our Fault (Free Return Shipping): If the glove box arrives damaged, defective, missing components, or we shipped the wrong model/size, we cover all return freight fees. We will arrange a complimentary pickup service for large industrial units.
• Customer Voluntary Return (Customer Bears Shipping): If you return the equipment due to changed lab requirements, over-ordering, or subjective dissatisfaction, you are fully responsible for all return shipping, customs clearance, and freight insurance charges. Original order shipping fees (including free worldwide shipping for orders over $50) are non-refundable.

5. Refund Processing Terms

1. Warehouse Inspection Period Upon receiving your returned glove box, our technical team will complete a full functional and cosmetic inspection within 3–5 business days. We will email you an inspection result notice confirming approval or rejection of your refund.
2. Approved Refund Timelines Once inspection is passed, refunds will be issued to your original payment method (PayPal, MasterCard, Visa) within 5–7 business days. Please allow an additional 1–2 billing cycles for funds to reflect in your bank/card account, subject to your financial institution’s processing speed.
3. Partial Refund Scenarios If returned equipment shows minor signs of assembly trial, missing original packaging, or incomplete accessory sets, we reserve the right to deduct a restocking fee (15%–30% of the original order value) from your refund amount. Severe damage or missing core modules will result in full return rejection with no refund issued.
4. Refund Exclusions Original delivery shipping surcharges, customs duties, import taxes, and on-site technical service fees are non-refundable under all return circumstances.

6. Product Exchange Policy

Instead of a refund, you may request an exchange for a different Lab2000 glove box model (1200/1500/1800/2400 single-sided/split double-sided unit) within the 30-day return window:

• If exchange is caused by our shipping/model error, we cover all inbound and outbound shipping costs.
• If exchange is customer-initiated, you pay return freight for the original unit plus delivery fees for the replacement glove box.
• Exchange stock availability is subject to real-time warehouse inventory; out-of-stock items will default to a standard refund.

7. Damaged & Defective Goods (Separate Warranty Coverage)

If your glove box develops manufacturing defects within the valid international warranty period (covered under our global warranty service), this falls under our warranty policy rather than the 30-day money-back guarantee:

• We provide free replacement parts, on-site remote troubleshooting, or factory repair service for confirmed production defects.
• Full return & refund for defective units after the 30-day window is only permitted after our engineering team validates unrepairable factory faults.
• Damage from improper inert gas operation, overpressure, chemical corrosion, or unauthorized disassembly voids warranty eligibility for refunds or free repairs.

8. Order Cancellation Before Shipment

You may cancel any unshipped order for a full refund with zero fees at any time prior to dispatch. If your order has already entered production for custom glove box specifications, a 25% production cancellation fee will apply.

9. International Order Notes

All return shipping, customs declarations, import/export tariffs, and cross-border logistics fees for international customers are the buyer’s responsibility unless the return is caused by our manufacturing or shipping error. Our international warranty service remains active in your country of purchase regardless of return requests.

10. Secure Payment & Policy Amendments

All refunds are processed via our 128-bit SSL secure checkout payment channels (PayPal, MasterCard, Visa). LabGlovebox reserves the right to update this Refund and Returns Policy at any time; revised terms will be posted on https://www.labglovebox.com with a new effective date, and only apply to orders placed after the update.

Support Contact for Return Requests

For all return, refund and RMA inquiries, reach our customer service team via the contact form on labglovebox.com or official support email. Our support team will resolve all return-related issues to your full satisfaction as stated in our brand service commitment.