Effective Date: June 15, 2026
1. Who We Are
Website: https://www.labglovebox.com
Contact Email: [email protected]
2. Personal Information We Collect
We collect information strictly in accordance with the legality, legitimacy and necessity principle, and only gather data required to deliver products, technical support and customer services. The collected information is divided into two categories: information actively provided by you and information automatically collected by the system.
2.1 Information You Voluntarily Provide
We collect data that you actively submit when you fill out inquiry forms, contact customer service, complete order procedures or apply for technical support:
- Contact Information: Your full name, email address, phone number, company name, job title and business address, which are used for communication and follow-up services.
- Transaction Information: Billing address, shipping address, order details, selected glove box models (including 1200/1500/1800/2400 specifications, integrated/split type, single/double-sided structures), payment information and transaction records when you purchase our products.
- Consultation & Feedback Records: Your questions about glove box performance, working principles, application scenarios, technical parameters, as well as product evaluations and service requests sent to our support team.
2.2 Automatically Collected Information
When you visit the Website, our server will automatically collect basic technical data through network tools, which will not be used to identify your personal identity directly:
- Access & Device Data: IP address, browser type, operating system, device model, access time, page browsing history, click records and dwell time on the Website.
- Cookie Data: We use standard cookies to optimize website operation, remember your browsing preferences and improve user experience. These cookies will not collect sensitive personal information.
We will never collect sensitive personal information such as ID numbers, religious beliefs, health status or irrelevant financial information without your explicit written consent.
3. How We Use Your Personal Information
All collected information is only used for the following legitimate business purposes, and we will not process your data for unstated reasons:
- Product & Order Processing: Respond to your product inquiries, process order placement, confirm order details and arrange product delivery for all glove box products. We offer free worldwide shipping for all glove box orders, and relevant information supports the implementation of logistics services.
- Technical & Customer Support: Provide professional technical guidance on glove box operation, maintenance and application, solve equipment failures and service problems. Our customer support team will follow up until all issues are resolved to your satisfaction.
- Website Operation & Optimization: Analyze website traffic and user browsing habits to optimize page layout, product display and functional modules, so as to enhance the overall access experience.
- Security Protection: Identify abnormal access, prevent network attacks, fraud and other illegal acts. The Website adopts 128-bit advanced SSL encryption technology to safeguard checkout and data transmission security.
- Business Communication: With your consent, we will send you notifications of new products, product upgrades, industry solutions and preferential activities via email. You may unsubscribe from such marketing communications at any time.
4. Sharing and Disclosure of Personal Information
We attach great importance to the confidentiality of your personal data. Under no circumstances will we sell, rent or trade your personal information to third parties for commercial profits. We only share your information in the following limited and compliant scenarios:
- Authorized Service Partners: We may share necessary information with third-party service providers who assist us in completing transactions and services, including logistics providers, payment service providers (supporting PayPal, MasterCard and Visa), and technical maintenance vendors. All partners must sign confidentiality agreements and can only use your information to perform agreed services.
- Legal Requirements: We may disclose your information when required by laws, court orders, government regulatory investigations or judicial proceedings. We may also disclose data to protect our legitimate rights, property and public safety.
- Business Restructuring: In the event of company merger, acquisition, asset transfer or business handover, user information may be transferred as part of business assets. We will ensure that the receiving party continues to protect your personal information in accordance with this Privacy Policy.
5. Data Storage and Security Measures
5.1 Data Retention Period
We only retain your personal information within the period necessary to achieve the collection purposes:
- Inquiry and consultation information: Retained for 3 years after the end of communication for subsequent technical support and follow-up.
- Order and transaction information: Retained in compliance with local tax laws and commercial file management regulations.
- Browsing data and cookies: Temporary cookies will be automatically deleted after you close the browser; persistent cookies will be stored for a maximum of 12 months.
When the storage period expires, we will completely delete or anonymize your personal information.
5.2 Security Protection
We adopt comprehensive technical and management measures to prevent your personal information from leakage, tampering, loss and unauthorized access:
- Encryption protection: All data transmission and payment pages on the Website are protected by 128-bit SSL encryption to ensure data security during transmission.
- Access control: Strict internal data access permissions are set. Only designated professional staff can access user information, and all access behaviors are fully recorded.
- Technical defense: Network firewalls and intrusion prevention systems are deployed, and regular security inspections are carried out to resist hacker attacks and network risks.
- Internal management: All employees receive regular data security and confidentiality training, and we have formulated strict internal confidentiality rules.
6. Use of Cookies
Cookies are small text files stored on your local device when you visit the Website. We use cookies to identify returning users, record browsing preferences, optimize page display and guarantee the normal operation of basic website functions.
You can manage, restrict or disable cookies at any time through your browser settings. Please note that disabling cookies may cause individual functional modules of the Website to be unavailable, but it will not affect your basic browsing, product inquiry and order operations. We will never use cookies to collect sensitive personal information.
7. Your Rights to Personal Information
In accordance with GDPR, CCPA, China’s Personal Information Protection Law and other applicable laws, you enjoy the following rights over your personal information:
- Right of Access: You have the right to request us to inquire about the personal information we have collected and stored about you.
- Right of Rectification: If your contact address, phone number and other information are incorrect or incomplete, you may request us to correct and update them.
- Right of Erasure: You may request us to delete your personal information when the data is no longer required for the original purpose, or when you withdraw your consent for data processing.
- Right to Withdraw Consent: You can withdraw your consent to us processing your information for marketing and other purposes at any time. The withdrawal will not affect the legality of previous data processing.
- Right to Restrict Processing: Under legal circumstances, you may request us to suspend the processing of your personal information.
- Right to File a Complaint: If you believe that we have violated data protection laws and infringed your privacy rights, you have the right to file a complaint with the local data protection authority.
To exercise the above rights, please send a formal request to our official email: [email protected]. We will verify your identity and respond to your legitimate request within 15 working days.
8. Minors’ Personal Information
Our Website and glove box products are mainly targeted at enterprise users, laboratories, industrial institutions and adult professional researchers. We do not intentionally collect personal information from minors under the age of 18. If you are a legal guardian and find that your minor child has submitted personal information to us without your permission, please contact us immediately. We will delete the relevant information promptly and take remedial measures.
9. Cross-border Data Transmission
Our Website provides services for global customers. To complete cross-border orders, global logistics and international warranty services, your personal information may be transmitted and stored across regions. We will ensure that all cross-border data transmission complies with local data protection laws, and sign data protection agreements with overseas partners to fully protect your personal information during transmission.
10. Updates to This Privacy Policy
We reserve the right to update this Privacy Policy irregularly to adapt to business adjustments, website function upgrades and changes in relevant laws and regulations. When the policy is revised, we will post the updated version on a prominent position of the Website and mark the latest effective date. The revised policy will take effect immediately after publication. Your continued use of the Website after the update means that you accept the revised Privacy Policy. We recommend that you check this policy regularly.
11. Contact Us
If you have any questions, suggestions, disputes or demands regarding this Privacy Policy, personal information processing and privacy protection, please contact us via the following method:
- Official Email: [email protected]