Website: https://www.labglovebox.com Effective Date: July 15, 2026
1. Shipping Overview
LabGlovebox provides global shipping services for all laboratory glove boxes, purification systems, vacuum pumps, spare parts and lab consumables. We cooperate with professional industrial freight forwarders, air freight and sea freight carriers to deliver equipment to laboratories, research institutions and factories worldwide. All shipping costs, delivery methods and lead times will be clearly displayed at checkout before you complete payment.
2. Order Processing Time
- Standard in-stock glove box models: Orders will be arranged for shipment within 3–7 working days after payment confirmation.
- Customized glove box equipment (custom size, special anti-corrosion structure, integrated test station): Production cycle ranges from 15–45 working days. Our sales team will notify you of the exact production and delivery schedule after order confirmation.
- Small spare parts & consumables (gloves, gaskets, filters): Shipment within 1–3 working days. Note: Public holidays, factory shutdowns or global logistics delays may extend processing time slightly; we will send proactive email notifications in advance.
3. Shipping Methods & Delivery Lead Time
3.1 Air Freight (For small units, spare parts, urgent orders)
- Applicable: Mini glove boxes, replacement purifiers, vacuum pumps, consumable kits
- Transit time: 5–12 working days door-to-door, subject to local customs clearance
- Advantages: Fast delivery, low risk of long-term transit damage
3.2 Sea Freight (For large full-size glove boxes, bulk project orders)
- Applicable: Lab2000 single-sided, double-sided split glove boxes, laboratory whole-set systems
- Transit time: 20–45 working days depending on destination port
- Advantages: Cost-effective for heavy industrial equipment
3.3 Express Courier (Small accessories only)
- Applicable: Small gaskets, sensors, valve parts
- Transit time: 3–7 working days Weight and dimensional limits apply for courier delivery. Oversized glove box equipment cannot be shipped by regular express.
4. Shipping Cost Rules
- Free shipping offer: We offer free sea freight for bulk orders meeting the minimum order amount shown on our website. Free shipping only covers main port delivery fees; destination customs duties, import taxes and local door delivery fees are borne by buyers.
- Customer selected expedited air freight: All air freight surcharges shall be paid by buyers at checkout.
- Remote area surcharges: Remote islands, inland remote cities will generate extra logistics fees, which will be quoted separately before order payment.
- Customs duties & import taxes: All cross-border import duties, VAT, clearance fees are the sole responsibility of the buyer. We will provide complete commercial invoices, packing lists and CE certification documents to assist customs declaration.
5. Order Tracking Instructions
5.1 Tracking Number Issuance
Once your goods leave our warehouse, we will send an email containing full shipping documents within 24 working hours, including:
- Unique freight tracking number / Bill of Lading (B/L) / Air Waybill (AWB)
- Official logistics carrier website link
- Packing list, commercial invoice copy
5.2 How to Track Your Shipment
- Log in to your account on labglovebox.com, enter the “My Orders” page to view real-time tracking updates.
- Use the tracking number we provided to query shipment status directly on the carrier’s official website.
- Contact our customer service via website contact form or support email if tracking information fails to update for over 5 working days.
5.3 Tracking Update Frequency
- Air & express shipments: Logistics data updates every 1–3 days
- Sea freight shipments: Vessel location updates every 5–7 days after vessel departure Delays in tracking data sync may occur during customs inspection and port transshipment, which is normal and does not mean lost cargo.
6. Delivery & Receiving Guidelines
- Delivery address: Buyers must provide complete, accurate receiving address, postal code and valid contact phone number. We are not responsible for delivery failure caused by incorrect address information.
- Inspection upon arrival: Please inspect outer wooden packing case for obvious damage before signing for the goods. If you find broken packaging, dents or water damage, take photos and videos as evidence and refuse to sign for the package immediately, then contact our support team within 24 hours.
- Unclaimed parcels: If the shipment is returned to our warehouse due to failed delivery, buyer shall bear all return freight and re-delivery fees.
7. Damaged & Lost Shipment Liability
- If cargo is lost or severely damaged during transit due to insufficient factory packaging or our designated carrier’s fault: We will coordinate with logistics providers for compensation, and arrange re-delivery, replacement or partial refund according to actual loss without extra cost to buyers.
- If damage is caused by customer refusal to inspect goods upon receipt or improper unloading: LabGlovebox will not bear compensation liability.
- All large glove boxes are shipped with cargo insurance covered by us. Insurance only covers loss and major transit damage, excluding cosmetic scratches without functional impact.
8. Delivery Exclusions
The following situations are not covered by our shipping liability:
- Delivery delays caused by local customs inspection, port congestion, natural disasters, pandemic restrictions or local policy changes
- Additional storage fees incurred when buyers fail to clear customs or pick up goods on time
- Installation, unloading, lifting and on-site transportation fees at destination laboratory
9. Policy Revision
LabGlovebox reserves the right to adjust this Shipping & Tracking Policy without prior individual notice. Updated terms will be published on https://www.labglovebox.com with a new effective date and apply to all orders placed after update.
Support Contact
For any questions about shipment schedule, tracking, freight cost and delivery issues, please submit inquiries through the contact page on our official website.