1. Production Lead Time

Standard glove box units (Lab2000 1200/1500/1800 series): 15–20 working days after deposit confirmation. Large integrated systems, customized glove boxes or special purification setups: 30–45 working days, depending on custom technical requirements.

2. Shipping Transit Time

• Sea freight (most cost-effective for bulk industrial equipment): 25–40 days to North America, Europe, Southeast Asia.
• Air freight (small spare parts, urgent orders): 5–10 working days door-to-door.
• Express courier (filters, valves, small consumables): 3–7 days.

3. Total Estimated Timeline Example

Standard glove box + sea shipping: ~40–60 days from payment to delivery. Custom system + air shipping: ~35–55 days total.

Extra Notes

1. Delivery delays may occur during global shipping peak seasons, port congestion or customs clearance inspections.
2. We will send production photos, vessel tracking numbers and customs documents once goods ship out.
3. If you have a tight project deadline, contact our team in advance; we can arrange priority production for urgent orders.

1. Pre-shipment changes Before we start production, you can freely modify product specifications, cancel orders or request a full deposit refund without extra fees. If production has begun, partial fees for materials and processing will be deducted accordingly.
2. Returns after receiving goods Our glove boxes, purification systems and customized industrial equipment are custom-made products based on customer technical demands. We do not support unconditional returns once shipment is completed, unless the equipment has manufacturing defects confirmed by our technical team.
3. Exchange rules for defective products

• If manufacturing faults exist, we will send free replacement spare parts or arrange rework at no cost.
• If the whole unit needs replacement, we bear one-way shipping cost for new equipment, while customers take charge of returning the defective unit.
• Damages caused by improper installation, wrong operation, human error or improper storage are not covered for free exchange or repair.

4. Consumables & spare parts return Filters, valves, gloves and other consumables cannot be returned once opened. Unused, unopened spare parts can be exchanged within 7 days upon receipt, with customers covering round-trip shipping fees.
5. Special circumstances Transportation damage during transit shall be claimed directly with the logistics provider. Please inspect goods upon arrival and take photos/videos of damage before signing for delivery. We will assist you with the claim process.

1. Before your order is shipped

If production has not finished and goods haven’t left our warehouse, you can freely update your shipping address free of charge. Please send an email to our support mailbox as soon as possible with these complete details:

• Your unique order number
• Full original shipping address
• Complete new shipping address (recipient name, street, city, zip code, country, contact info for delivery) Email subject suggestion: URGENT – Modify Shipping Address + Order No.XXX

2. After the goods have been shipped

Once the glove box equipment has been handed over to logistics carriers (sea freight, air freight or courier), we cannot revise the shipping address in our system anymore.

• For air express & small spare parts: You may contact the local logistics carrier directly to apply for address redirection; extra handling fees will be borne by you, and address modification is not guaranteed.
• For large industrial equipment sea shipments: Intercepting or rerouting goods at sea incurs extremely high surcharges, and most shipping lines reject address changes mid-transit. If the address is invalid and delivery fails, the goods will be returned to our factory, and you need to cover the round-trip freight and restocking cost for re-delivery.

1. Tracking production progress After you pay the deposit, our sales manager will regularly update you with production photos, videos and progress reports via email. You can also reply to our email to ask for real-time manufacturing updates anytime.
2. Tracking shipped goods Once your glove box or spare parts are dispatched, we will send a full shipment document email containing:

• Official tracking number / Bill of Lading (B/L)
• Logistics carrier website for tracking
• Packing list, commercial invoice and customs clearance files

3. Additional tracking ways

• Email inquiry: Send your order number to our official mailbox to get the latest status.
• Direct communication: Contact your exclusive sales agent via email for instant updates.

Note: For sea freight large equipment, the tracking information may take 3–7 working days to be updated on the carrier’s website after departure.

1. Email Support (Recommended) Our official inquiry email is available 24/7. Please provide your order number, product model and detailed issue description with photos or videos if possible. We will reply within 24 working hours.
2. Exclusive Sales Agent Each customer is assigned a dedicated sales representative. You can reply directly to previous email threads for fast one-on-one technical and order support.
3. FAQ Page Check our website FAQ section for instant answers to common questions about delivery, returns, address changes and order tracking.
4. Working Hour Notice Our customer service team works Monday to Friday, 9:00 – 18:00 (GMT+8). Replies sent during weekends or holidays will be processed on the next business day.

1. Contact us immediately before shipment Send an email to our support team with your order number, original wrong address and complete correct address as soon as you notice the mistake. We can revise the shipping information free of charge as long as the goods have not been dispatched.
2. If the order has already been shipped We cannot alter the shipping address in the logistics system after delivery.

• For air parcels and small spare parts: You need to get in touch with the local logistics carrier to apply for address redirection by yourself. Any extra fees generated will be at your own cost, and successful address change is not guaranteed.
• For large glove box equipment shipped by sea: Shipping lines rarely support rerouting cargo mid-transit, and redirection fees are extremely high. If delivery fails due to the wrong address, goods will be returned to our factory. You must cover all round-trip shipping charges and restocking fees to arrange redelivery.

3. Important reminder Once production commences, changing the destination country is not allowed. If you selected the wrong country, you need to cancel the order and place a new one.

We offer global shipping services and can deliver glove boxes, purification systems and spare parts to nearly all countries worldwide via sea freight, air freight and international express.

Main covered regions

1. North America: United States, Canada, Mexico
2. Europe: UK, Germany, France, Italy, Spain, Poland, Netherlands, etc.
3. Asia Pacific: South Korea, Japan, Singapore, Malaysia, Thailand, Indonesia, Australia, India
4. Middle East & Africa: Saudi Arabia, UAE, Turkey, South Africa, Israel
5. Latin America: Brazil, Chile, Argentina

Important notes

1. For countries with strict import customs or special certification requirements (such as CE, UL, KC), we can provide complete customs clearance documents and relevant certificates to smooth customs inspection.
2. A small number of countries with severe international logistics restrictions or trade embargoes cannot be delivered. Please send an email with your destination country to our support mailbox for a definite confirmation before placing an order.
3. Shipping cost and transit time vary by country, product weight and delivery method; our sales team will offer a detailed logistics quotation after you inform us of your country.

1. Standard integrated glove box system Complete glove box main unit, built-in purification module, standard accessories will be packed into one whole wooden case, delivered in a single shipment.
2. Separate spare parts & large optional components Oversized accessories, extra replacement gloves, filters, valves, pumps and other separate consumables will be packed into independent cartons or wooden boxes. They may be loaded together in one container, but divided into multiple packages.
3. Multiple separate orders If you place several independent orders at different times, goods will be shipped separately with different tracking numbers.
4. Custom packaging requests If you need all items combined into one package, you can notify our sales team before production; we will adjust the packaging scheme as much as possible according to product size and weight limits.